Cloudera Statement of Work for Hadoop Cluster Deployment

The following scope of work, schedule, Deliverables, acceptance terms and success criteria (collectively, the “Statement of Work” or “SOW”) will apply to the provision of the Services set forth in the Order Form.

1 Introduction

Customer is seeking services and system architecture consulting from Cloudera for reviewing Hadoop requirements, administration and management, and deploying a Hadoop cluster. This SOW describes the Services, process and terms for this engagement. The anticipated outcome of this engagement is that Customer will have a Cloudera Hadoop cluster ready for implementation of production workloads. Customer should also be familiar with proper practices for monitoring and managing the cluster.

 

2 Project Scope and Objectives

2.1 Cluster Deployment

2.1.1 Review Prerequisites and Requirements

Cloudera will review the Cloudera Installation Prerequisites document to confirm that all requirements are met. Cloudera will meet with Customer's operations team to discuss requirements and any existing limitations. If applicable, Cloudera will review Customer’s existing Hadoop cluster and related applications. This review will include an in-depth understanding of hardware, data sources, typical jobs and any SLAs for published results. Cloudera may require access to code or example data and will need to work on the cluster with an operator or developer who has access to the cluster.

2.1.2 Install or Upgrade Software

Cloudera will work with Customer to install or upgrade Cloudera Manager and Cloudera’s Distribution including Apache Hadoop (“CDH”) software, both provided under separate licenses and not pursuant to this SOW, on Customer infrastructure. New installations require hardware, operating systems, accounts and access to be provisioned according to Cloudera’s specifications. Installations are limited to one (1) cluster either in a supported Cloud environment (i.e., Amazon Web Services, Google Cloud Platform or Microsoft Azure) or on-premises.

2.1.3 Perform Hadoop Tests and Benchmarking

Cloudera will run standard performance tests to detect bottlenecks and suggest improvements. Cloudera will look at how data compression and decompression affect execution time and storage requirements and suggest improvements. Cloudera will evaluate the current scheduler configuration and suggest improvements.

2.1.4 Review Hadoop Configuration

Cloudera will review the recommended cluster configuration with Customer. Cloudera will describe the configuration changes required based on specifics of cluster deployment, Customer    requirements and benchmarking results. Customer will confirm review of the final cluster configuration.

2.1.5 Documentation

Cloudera will deliver documentation detailing specifics of the Hadoop configuration and applicable best practices compiled by the Cloudera Professional Services team.

3 Schedule

 

4 Deliverables, Acceptance and Success Criteria

The Deliverables (as defined in Section 14 of the statement of Work Terms) for this engagement will be provided to Customer for acceptance. The Deliverables will be the documents as described in Section 2.1.5.

This engagement will be deemed successful and complete once the scope of work items are completed and the Deliverables are accepted by Customer as per the acceptance process in Section 14 of the Statement of Work Terms.