DESCRIPTION OF SERVICES

1. Services.  Cloudera will perform the following Services for Customer:

1.1. Engagement Planning

Cloudera will review requirements for the analysis and optimization to be performed on Customer’s instance of Cloudera, as well as a review of Cloudera capabilities, and how those capabilities align to Customer’s future usage of the platform. Cloudera will put together a high-level plan outlining Cloudera and Customer responsibilities during the engagement.

1.2. Cost and performance Optimization - Consulting Services

Cloudera will work with Customer to find opportunities to reduce resource requirements/cost by conducting platform, application and workloads analysis. Cloudera will also advise Customer on potential opportunities to improve SLA by conducting a stack and ecosystem analysis. 

During this engagement there are up to four (4) primary focus areas that will be addressed based on Customer's current Cloudera environment (not all focus areas will be applicable to Customer’s Cloudera environment, so greater focus will be placed on focus areas that are relevant to Customer):  

• Cloudera Performance Optimization

• Public Cloud Costs

• Architecture concerns / scalability

• Compliance / Security

1.3. Formulation of Recommendations

Cloudera will work with Customer on the formation of recommendations discovered during the phase described in Section 1.2 above. Cloudera and Customer will work together to determine the prioritization of recommendations and which recommendations, or MVP (minimum viable product), will be implemented as further described in Section 1.4 below.

Tasks that may be performed during the workstream described in this Section 1.3 are the following: 

• Current/future state deep dive on Customer platform and applications;

• Meetings with Customer stakeholders to discuss their priorities and to gain a deeper understanding of the Customer current Cloudera deployment and their workloads; 

• Analysis of code and current workloads (dependent on Section 1.2 and which focus area is agreed to by Cloudera and Customer).

The Parties will determine which recommendations or MVP will be implemented before proceeding to the next phase of this engagement described in Section 1.4 below.

1.4. Implementation of One Recommendation/MVP

Cloudera will work with Customer on the implementation of the recommendation or MVP agreed to in Section 1.3 for up to one hundred twenty (120) Service hours with one Cloudera Professional Services Solutions Architect. 

The Parties will select one implementation and/or optimization from the following categories:  

• Refactoring and/or recoding some application workflows;  

• Cloudera platform reconfiguration, tuning and optimization; 

• Security and/or governance implementation on Cloudera; or

• Implementation of a Cloudera product.

Tasks that may be performed by Cloudera during the workstream described in this Section 1.4 are the following: 

• Work with Customer on initial setup of the agreed upon recommendation or MVP determined in Section 1.3. 

• Provide hands-on support for the implementation or development of the recommendation or MVP agreed to in Section 1.3. 

• Provide guidance and assistance regarding the testing and validation of the deployed recommendation or MVP on the Customer’s Cloudera environment. 

1.5. Enhance the Value of Existing Assets - Included Consulting Services 

 Included with the Services above, Cloudera will, upon request by Customer, provide consulting Services designed to assist Customer realize more value from Customer’s existing subscriptions to Cloudera product(s). With the data present within Customer’s system, Cloudera will work with Customer to determine what the next best use case is that can be implemented by leveraging Cloudera and its related components. Cloudera will work with Customer on determining some potential new use cases through leveraging Cloudera (e.g.: offloading existing applications to Cloudera and/or net new use cases of Cloudera.)

Cloudera and Customer will work together to document the recommendations developed during the workstream described in this Section 1.5. Within time available of this engagement, Cloudera may also work with Customer on the exploration of a Demo/Pilot related to one of the recommendations discovered during execution of the workstream described in this Section 1.5. For clarity and avoidance of doubt, any Service hours dedicated to the Services described in this Section 1.5 may not be reallocated to any other Services set forth in this SOW.

1.6. Training Services

Cloudera will provide two (2) subscriptions to the Cloudera OnDemand training library for a period of one (1) year from the date of purchase of this Cloudera SmartValue Services engagement. Cloudera OnDemand training Services are subject to the additional terms, including the training course policies and classroom requirements, set forth at: https://www.cloudera.com/legal/commercial-terms-and-conditions/cloudera-training-terms.html. The fees for this OnDemand training subscription access are included in the total fees paid for the Cloudera SmartValue Services engagement.

1.7. Documentation

Cloudera will provide documentation covering the entirety of the engagement that includes an overview of the optimization review and recommendations related to the agreed upon focus area of the engagement per Section 1.2 above.

2. Deliverables, Acceptance and Success Criteria

The deliverables for this engagement will be the documentation as identified in Section 1.7 above (the “Deliverables”). Deliverables will be provided to Customer for acceptance per the acceptance process in Section 13 of the SOW T&Cs.

This engagement will be deemed successful and complete once the scope of work items are completed and the Deliverables are accepted by Customer per the acceptance process in Section 13 of the SOW T&Cs.

3. Estimated Schedule

* Estimate for timeline planning only

4. Location of Performance.

Remotely.