Cloudera will provide the following types of Professional Services as outlined in the Cloudera Professional Services Datasheet: https://www.cloudera.com/legal/terms-and-conditions/statement-of-work/professional-services-migration-datasheet.html. Cloudera Migration Services are provided on a time and materials basis, and Cloudera will invoice on a monthly basis for the actual Service hours performed at the rates specified in the Order Form, plus applicable taxes subject to laws where the Services are rendered. Upon Customer’s execution of the Order Form, Cloudera will invoice Customer for any 'Advance Billing'/prepaid Services specified therein, plus applicable taxes subject to laws where the Services are rendered.

Cloudera SmartLakehouse Services are provided subject to the Cloudera SmartLakehouse Datasheet at 
https://www.cloudera.com/legal/terms-and-conditions/statement-of-work/professional-services-cdp-smartlakehouse-datasheet.html.
Cloudera SmartLakehouse Services are performed on a fixed fee basis and, upon the signature date of the Order Form, the Service fees will be invoiced in full, plus applicable taxes subject to laws where the Services are rendered.

Cloudera SmartValue Services are provided subject to the Cloudera SmartValue Datasheet at https://www.cloudera.com/legal/terms-and-conditions/statement-of-work/professional-services-cdp-smartvalue-datasheet.html. Cloudera SmartValue Services are performed on a fixed fee basis and, upon the signature date of the Order Form, the Service fees will be invoiced in full, plus applicable taxes subject to laws where the Services are rendered.

Cluster Deployment Services are provided subject to the Cloudera Statement of Work for Hadoop Cluster Deployment at https://www.cloudera.com/legal/terms-and-conditions/statement-of-work/cloudera-hadoop-cluster-deployment.html.  Cluster Deployment Services are performed on a fixed fee basis, and will be invoiced as follows, plus applicable taxes subject to laws where the Services are rendered:  (i) 50% upon the signature date of the Order Form; and (ii) 50% upon completion of the Services.

Cluster Health Check Services are provided subject to the Cloudera Statement of Work for Hadoop Cluster Health Check at https://www.cloudera.com/legal/terms-and-conditions/statement-of-work/cloudera-hadoop-cluster-health-check.html.  Cluster Health Check Services are performed on a fixed fee basis, and will be invoiced as follows, plus applicable taxes subject to laws where the Services are rendered:  (i) 50% upon the signature date of the Order Form; and (ii) 50% upon completion of the Services. 

RSA Gold Services are provided subject to the Cloudera Statement of Work for RSA Services at https://www.cloudera.com/legal/terms-and-conditions/statement-of-work/cloudera-rsa-gold-services.html.  RSA Gold Services are performed on a fixed fee basis and, upon the signature date of the Order Form, the Service fees will be invoiced in full, plus applicable taxes subject to laws where the Services are rendered. 

RSA Silver Services are provided subject to the Cloudera Statement of Work for RSA Services at https://www.cloudera.com/legal/terms-and-conditions/statement-of-work/cloudera-rsa-silver-services.html.  RSA Silver Services are performed on a fixed fee basis and, upon the signature date of the Order Form, the Service fees will be invoiced in full, plus applicable taxes subject to laws where the Services are rendered. 

For Cloudera Enterprise Maintenance Extension purchased under the Order Form, the additional terms of the Cloudera Support Services Policy Supplement for Extended Support at the following URL will apply: https://www.cloudera.com/content/dam/www/legal/cloudera-extended-support-supplement.pdf. Notwithstanding any contrary term or condition of the Agreement, upon Customer’s execution of the Order Form, Cloudera will invoice Customer for the Cloudera Enterprise Maintenance Extension Services specified therein

Cloudera Premier Support provides Customer with access to the support services described in the Premier Support datasheet at https://www.cloudera.com/content/dam/www/legal/premier-support-datasheet.pdf.  Premier Support will apply to those Cloudera Products for which Customer has an active underlying Subscription at the Enterprise Business Select level (or Gold or Platinum level for legacy Cloudera Product offerings, as applicable). Notwithstanding any contrary term or condition of the Agreement, upon Customer’s execution of the Order Form, Cloudera will invoice Customer for the Cloudera Premier Support specified therein.